Another year has gone by, and Samtec.com continues to lead the industry and improve each and every year. From the self-service tools of My Samtec, to our award-winning 3D model download experience, to a variety of Solutionators to help you choose your Samtec products in under a minute, and everything in between, the Samtec Web team works diligently to bring you the best experience we can while you’re researching for your application.
In this fast-paced world, it’s easy to look forward to the next shiny thing, especially as quickly as the web industry develops. Today, let’s take a stroll through 2023 and check out some of the best major website updates we released for you.
Reach Compliance Document Download Tool
We started off the year by releasing a huge update to our REACH Compliance document tool. This tool allows 24/7 access to REACH documents on the website, eliminating the need to email back and forth with customer service to attain these documents. This application has been used over 10,000 times and has saved countless hours on both sides of the field.
Major Upgrade to our Mated Set Tool User Interface
To our knowledge, this is still the only tool in the industry that allows users to view custom-curated mated sets selected by our product experts. We gave this application a major overhaul, adding our interactive 3D model download tool, pricing and availability grids, packaging information, Reserve information and more.
A One-Stop Shop for Our Digital Web Tools
We rolled out this new page early in the year as well, which organizes all of our Digital Tools that help you find your products in under a minute, all in a single place.
Brand New Feedback System
In March, we rolled out a brand new feedback system. This new system allows users to submit feedback without a login or account and even allows screenshots, markups, and videos to allow us to debug more easily. This saves us hours of time on our side with diagnosing support issues and streamlines the customer feedback experience as well.
Interactive Current Carrying Capacity Tool
In the summer, we rolled out an interactive CCC tool throughout several series. This allows users to select a temperature, a derate value, and a configuration and see how much current their application can handle with Samtec products. We’ll likely add more to this in 2024.
Enhanced Website Translation Features
As older sections of the website are upgraded and replaced with compatible technology, we’re getting very close to enabling full website translation across the board. In the summer of 2023, we rolled out translations in our profile areas, sample pages, cart page, checkout page, and registration area. Several areas of My Samtec are also now available in translated languages.
A Major Upgrade to our Online Quote Lookup System
In July we rolled out a major upgrade to our online quote lookup system. This system replaced 12-year-old technology with a much more robust application that is cloud-hosted, load-balanced, and much more efficient than it’s predecessor.
Over Half a Million Part Number Specific Images
In September, we rolled out over half a million part-number-specific images across various areas of the website. These include recommended parts on our tech specs pages and in the Cart, as well as nearly every image that is returned using our on-site search. We’re also providing these images to many partners to help improve customer experience with Samtec not only on Samtec.com, but on partner websites as well.
Build Discrete Wire Cables With Our Discrete Wire Cable Solutionator
To add to our repertoire of easy-to-use online cable builders, in September, we rolled out our newest one – a discrete wire cable Solutionator. This tool allows users to select a few simple options – Pitch, Wire Gauge, or Operating Temperature. From there a grid is presented and the user can then configure the remainder of their product options.
Additional Emphasis on Samtec Reserve® Program
The Samtec Reserve® designation allows customers to quickly and easily identify the availability of over 200,000 of Samtec’s most popular connectors and cables – guaranteed to ship in 1-day.
We rolled out several features across our digital tools that allow users to filter by this program very easily, allowing them quick access to a large number of Samtec products.
You can download the digital flyer on the Literature page by clicking on the image to the right.
But That’s Not All
Of course, these were just the highlights. You can always check out the more detailed updates posted in our web category if you’re bored. The Samtec web team stays extremely busy with new content updates, product marketing updates, crushing technical debt that the world of the web throws our way, and supporting a website that receives tens of millions of visits every year.
Here are a few more things coming in 2024.
Coming Soon to Samtec.com
That does it for now. Thanks for being a loyal reader of The Samtec Blog.
Here is what we’re currently working on, and a few other updates that are coming soon!
- A full overhaul and simplification of our navigation structure
- Continued improvements to our translated areas of the website
- An overhaul of our Pricing and Delivery system
- A major update to our on-site Search experience
- A major update to our Order Status system
- And more!
Leave a Reply