One of the ways we continue to hold the #1 spot for several website categories in our industry is by making it easy for customers to get in touch with us and provide useful feedback about their website experiences.
While competitors hide and bury their contact and feedback methods, Samtec openly welcomes your feedback so we can continue to provide an industry-leading website experience.
How to Submit Website Feedback
We have recently added a website feedback tool called Marker.io to all of Samtec.com, which allows you to submit issues that you’re experiencing, or enhancement requests to make the website easier to use.
In my 20+ years of website experience, this is one of the coolest web feedback tools I’ve ever seen. It works directly in the browser of the user, automatically captures a screenshot, and allows the user to draw on it with very simple-to-use tools. It will then allow them to send us a simple message with reproduction steps.
As an added feature for our feedback and support team, it also sends us a video of what the user was experiencing directly before the issue occurred, so we can see exactly what happened. Our team can also follow up with users directly within the tool. This saves us a ton of time trying to diagnose and troubleshoot issues, further streamlining the support process.
Since we’ve deployed this tool, we’ve been able to help several customers much more promptly than we have with previous tools that often required somewhat annoying steps to submit feedback. We’ve also fixed a few bugs that we may have otherwise missed, which helps every user on Samtec.com!
To use the tool, just click on the “Share Feedback” button on the right side of any page on Samtec.com, enter the details of the issue you’re experiencing or the change you’d like to see us make, and click submit. We’ll see your message right away and will have someone follow up.
Coming Soon to Samtec.com
That does it for now. Thanks for being a loyal reader of The Samtec Blog.
Here is what we’re currently working on, and a few other updates that are coming soon!
- An upgraded Quote Status system
- An upgraded Pricing & Delivery time system
- A full overhaul and simplification of our navigation structure
- And more!
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