According to the AKC, the #1 (best) dog breed for families is the Labrador Retriever. That’s a matter of opinion, but Labs are great dogs.
What was the #1 sports play of last year? Of course, it’s debatable, but many consider it to be Jalen Suggs’ long shot with time expiring in OT to lift Gonzaga over UCLA in the semifinals of the 2021 NCAA tournament. As a volleyball coach, this is still one of my favorite plays of all time. But I’m a little biased because Kenzie, the young lady who made this spectacular save, used to play club ball with one of my daughters …
But one ranking that’s not debatable is Samtec is once again ranked #1 in the Bishop and Associates “2021 North American Customer Survey of the Electronic Connector Industry.” This is the 18th time Samtec has been recognized as the Service Leader in the connector industry.
Key Results
Samtec received the overall #1 ranking in the survey. Results specific to Samtec include:
- Ranked as the Top Performing Connector Company
- # 1 in product quality
- # 1 in meeting requested ship dates
- # 1 in on-time delivery to requested date
- # 1 in company responsiveness during Covid-19
- # 1 in meeting promised ship date
- # 1 in lead time
- # 1 in technical support and expertise
- # 1 in usefulness of website
- # 1 in ease of finding the connector product you need on website
- # 1 in availability of technical documentation on website
- # 1 in satisfaction with placing orders electronically
- # 1 with Inside Sales / Customer Service function
- # 1 in overall effectiveness in handling problems
- # 1 with product samples
When sorted by job function, Samtec received the highest ranking by both Engineers and Purchasing.
About The Bishop and Associates Survey
Bishop and Associates is a research firm specializing in the global electronic connector market. They annually conduct a survey of electronic original equipment manufacturers (EOEMs), assembly manufacturers, contract manufacturers (CEMs) and distributors to determine how the Connector Industry, and selected connector manufacturers, are performing.
Bishop developed a detailed questionnaire, asking the target groups to answer eighteen (18) questions about thirty-seven (37) connector manufacturers, including TE Connectivity, Amphenol, Molex, Phoenix Contact, among others. The survey questionnaire was transmitted electronically to engineers and purchasing personnel in those target groups who design, specify, and purchase connectors.
Industries surveyed include Automotive, Computer/Peripheral, Telecom/Datacom, Medical Electronics, Aircraft/Space/Missiles, Military/Government, Office/Business Equipment, Consumer Electronics, Test/Measurement/Instrumentation, Industrial Controls, and Transportation (Non-Automotive).
BTW, Samtec is also ranked #1 in Bishop and Associates‘ European Customer Service Survey.
A Little (Personal) History
Samtec was founded in the late 1970’s on a simple formula: “Provide superior customer service, treat associates (employees) with respect, and make them owners and partners in success.” Said another way, the goal was to be the “easiest company to do business with,” and provide what we called “Sudden Service.” As a 33 year Samtec veteran, I can tell you from personal experience that service is the foundation of the company, and while the definition of service has evolved over the years, the commitment to it has not waned. It’s truly in the company’s DNA.
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