Samtec has once again won the Bishop and Associates “European Customer Survey of the Electronic Connector Industry.” This is the 12th time that Samtec is ranked #1 in Europe.
The last Bishop European Customer Service Survey was completed just before Covid-19. To win this survey again, in such a convoluted supply chain environment during the Covid chaos, and in such a convincing manner, is a testimony to Samtec associates worldwide who make Samtec Sudden Service® a reality.
By the way, we have been ranked #1 in North America 18 times. That’s not because we’re better in North America; it’s simply because Bishop has run the survey more times in the U.S. than in Europe.
Results:
Key results from the latest survey include:
- Samtec ranked overall #1 in Europe
- Samtec ranked #1 by Engineering
- Samtec ranked #1 by Purchasing
- Samtec ranked #1 by OEM
- Samtec ranked #1 by CEM/EMS
- Samtec ranked #1 by Distributors
- Samtec ranked #1 by Cable Assembly Companies
- Samtec’s website is ranked #1:
- #1 in the overall usefulness of website
- #1 in ease of finding the connector product needed on the website
- #1 in the availability of technical documentation on website
- #1 in satisfaction in placing orders online
- website ranked #1 by Engineering and Purchasing
- Samtec ranked #1 in product quality
- Samtec ranked #1 in meeting requested delivery date
- Samtec ranked #1 in meeting ship date
- Samtec ranked #1 in lead times
- Samtec ranked #1 in technical support and expertise
- Samtec ranked #1 with new connector design turn-around time
- Samtec ranked #1 in outside sales support
- Samtec ranked #1 in inside sales/Customer Service support
- Samtec ranked #1 in overall effectiveness in handling problems
- Samtec ranked #1 for obtaining samples
Methodology Of The Bishop Europe Survey
Bishop & Associates surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs), and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.
Respondents represented a variety of market sectors, including Industrial, Automotive, Electric Vehicle, Military/Government, Telecom/Datacom, Medical, Computer/Peripheral, Test/Measurement/Instrumentation, Consumer Electronics, Transportation, Civil Aviation, and Energy.
Twenty-eight (28) connector manufacturers were included in the survey, including Phoenix Contact, Amphenol, Molex, TE Connectivity, WAGO, ept, HARTING, Harwin, Rosenberger, and Hirose, to name a few.
The survey consisted of 16 questions. Respondents identified their job function as Engineering (58%), Purchasing (25%), or Other (17%).
Bishop and Associates
Bishop and Associates is a market research firm that specializes in the world electronic connector industry. The firm publishes a monthly newsletter titled “The Bishop Report,” and the twice-monthly digital publication Connector Supplier. The reports, produced by a staff of 20 researchers, focus on geographic regions, end-user equipment markets, connector products, and interconnect technologies. The firm also provides executive placement services and conducts multi-client studies and customer surveys, and assists in merger and acquisition activity.
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