Bishop and Associates Survey
We try to make sure the topics in this blog are helpful to our readers — new products, new technologies, new ideas, connector design and processing issues, etc. We try to not write articles promoting Samtec. Having said that, every now and then something happens that is newsworthy but is not product-related …
Samtec recently received the highest overall rating in the Bishop & Associates’ U.S. Customer Survey of the Electronic Connector Industry. This is the 17th time Samtec has been rated as the #1 connector company in North America.
Samtec received the highest overall ranking in the survey. Samtec was ranked #1 by Engineers, Purchasing, OEMs, CEM/EMS, and Cable Assembly Houses.
Other important results include:
- #1 in product quality
- #1 in meeting requested delivery dates
- #1 in technical support and expertise
- #1 for order lead times
- #1 for on-time delivery
- #1 new connector turnaround time
- #1 for delivery of samples
Samtec’s website, www.samtec.com, was also voted best website. Specifically, it was ranked:
- #1 in overall satisfaction
- #1 in ease of finding products
- #1 in availability of technical documentation
- #1 in satisfaction with placing orders electronically
Ron Bishop, President of Bishop and Associates, told me that “Samtec is the gold standard for quality and overall customer service.” He actually said that; it’s not a quote some PR person wrote. I asked him if I could use it and he said yes.
BTW, we have also been ranked #1 in the European Customer Service Survey.
Bishop & Associates annually surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.
Respondents represented a variety of market sectors, including Industrial Controls and Production, Military/Government, Telecom/Datacom, Computer/Peripheral, Automotive, Aircraft/Space/Missiles, Medical Electronics, and Test/Measurement/Instrumentation, to list the biggest segments.
Forty two (42) connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, Hirose Electric, ITT Cannon, J.S.T., ODU, and Kycon, among others.
The survey consisted of 18 questions about 42 connector manufacturers. Approximately 52% of the responses were from OEMs, 11% from CEMs, and 16% from distributors. The majority of respondents identified their job function as Engineering (54%) or Purchasing (24%).