Samtec recently received the highest overall rating in the Bishop & Associates’ 2017 European Customer Survey of the Electronic Connector Industry. This is the 10th time Samtec has been rated as the #1 connector company in Europe.
BTW, we have been ranked #1 in the North American Customer Service Survey 16 times. That’s not because we’re better in North America, it’s because they’ve ran the survey more times in the U.S. than Europe.
BTW part two, the purpose of this blog is not to be obnoxious and brag about being #1. But we want you to know that we work hard to make our customers’ lives easier and to provide the best interconnect products, services, and support in the industry. We take it seriously. That being said, here’s the details:
Samtec Results
Samtec received the highest overall ranking in the survey. Samtec was ranked #1 by both Engineering and Purchasing.
Other notable results include:
- #1 overall satisfaction with website
- #1 ease of finding right connector product on website
- #1 availability of technical documentation on website
- #1 satisfaction in placing orders via the website
- Website ranked #1 by Engineering and Purchasing
- #1 support in providing product samples
- #1 meeting requested delivery dates
- #1 meeting promised ship dates
- #1 order lead times
- #1 technical support and expertise
- #1 turnaround time to design a new connector
- #1 sales representative’s support
- #1 sales/customer service function (“inside sales”)
Survey Details
Bishop & Associates annually surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.
Respondents represented a variety of market sectors, including Industrial Controls, Automotive, Military/Government, Communications, Medical, Computer/Peripheral, Aircraft/Missiles, Consumer Electronics, Transportation, Test/Measurement, Office/Business Equipment, to list the biggest segments.
Forty six (46) connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, ODU, Rosenberger, EPT, Harting, WAGO, LEMO, Huber + Suhner, Hirose Electric, and J.S.T., among others.
The survey consisted of 18 questions. Approximately 40% of the responses were from OEMs, 33% from CEMs. The majority of respondents identified their job function as Engineering (40%) or Purchasing (33%).
