Samtec Ranked #1 in Bishop Customer Survey for 16th Time
Samtec recently received the highest overall rating in the Bishop & Associates’ U.S. Customer Survey of the Electronic Connector Industry. This is the 16th time Samtec has been rated as the #1 connector company in North America.
Samtec received the highest overall ranking in the survey. Samtec was ranked #1 by engineers, OEMs, CEM/EMS, and distributors. Other notable results include:
- #1 product quality
- #1 price competitiveness
- #1 meeting requested delivery dates
- #1 order lead times
- #1 on-time delivery
- #1 delivery of samples
- #1 overall satisfaction with company website
- #1 ease of finding connector products on the website
- #1 availability of technical documentation on the website
- #1 satisfaction with placing orders electronically
- Highest number of #1 mentions as the customer’s top-performing connector company
“It’s an outstanding achievement to be ranked number one for the sixteenth time,” said Ron Bishop, President of Bishop and Associates. “This demonstrates Samtec’s commitment to service at all levels of their company. It shows they understand that the definition of service evolves, and they change with it.”
Survey Details
Bishop & Associates annually surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.
Respondents represented a variety of market sectors, including Industrial Controls and Production, Medical, Military/Government, Telecom/Datacom, Computer/Peripheral, Automotive, Aircraft/Space/Missiles, and Test/Measurement/Instrumentation, to list the biggest segments.
Fifty two (52) connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, Hirose Electric, ITT Cannon, J.S.T., ODU, and Kycon, among others.
The survey consisted of 19 questions about 52 connector manufacturers. Bishop and Associates received 390 responses to the 2016 questionnaire. Approximately 57% of the responses were from OEMs, 11% from CEMs, and 17% from distributors. The majority of respondents identified their job function as Engineering (46%) or Purchasing (37%).
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