Sudden Service is the foundation of Samtec. This core part of our DNA is what has prepared us to react to the chaos that has continued to hit essential industries across the globe. Supply chain issues, material cost increases, and chip shortages are just a few things we struggle with daily alongside many of you. How do we react, how do we keep our customers working in essential industries going? Read along as we explain a bit about how we operate and support you as a long running customer or as a new prospective customer.
People
Our Sudden Service does not happen without the numerous associates working on the production floor building the assemblies for you. Sudden Service for Samtec starts the day we are hired and continues through our entire career with the company. Automation scalability is one thing, but the associates who run the equipment have definitely stepped up with thousands of hours of overtime. In some of our overseas facilities the associates never went home. We have dorms and living facilities through the week, but with government mandates many were not allowed to leave for extended periods of time.
Services and actions put in place as a company are not possible without the long history of Sudden Service.
Your parts are Reserved
Samtec Reserve™ is a designation that we’ve provided on thousands of connectors and cables. These are popular stocked parts that are guaranteed to ship in 1-day. This is in addition to our next day free samples and world direct shipping in 2 days to all major markets. So what does this mean for essential industries? It means that Samtec has the infrastructure and flexibility to help you with your order and getting parts to you in the fastest most efficient way possible. If that is not enough when you call Samtec you will talk to a human. Our operators and customer support associates can find you the right contact to help you with your order, technical questions, or just pointing you to the right local resource.
Samtec is not immune to any of the issues mentioned above, but I would say we are more equipped than most to deal with the changes and criticality of your order and situation. Our customer service and order management teams can utilize our 7 global manufacturing facilities to find the components and tools to get something in your hands to keep your lines running.
Sudden Information
Maybe work from home and isolation have taken their toll on you and you just don’t want to talk to a customer service person? That is okay, we have you covered in this situation as well. The tools and information that is on our website is right at your finger tips, no matter what time of day it is. If you know your product family all the test reports, options, 3d models, and signal integrity information is accessible on these pages.
Maybe you are farther upstream in the design cycle and you don’t know which solution works best. Essential Industries may need quick design cycles to bring that new product to market. Our Solutionator tool can help you find a mated set in seconds using some amazing parametric search optimizations. We also have a simpler way to search with our Picture Search. Maybe you have an idea of what the solution may need to look like. With a few quick clicks you can narrow down your search to a solution that will work for your new design.
Samtec is essentially the best!
I may be a bit partial to Samtec having worked here for over 20 years. I have had the privilege of working with some of the best associate out there. They genuinely what you to find the right solution and get it in your hands as fast as possible. We are part of the essential industries supply chain and what to do our part to help you bring products to the world that will make it a better place.
Reach out if you have questions or need help with your current designs ideas.
APPLICATION ENGINEERING
Contact our application engineering experts. We’ll connect you with a product specialist who can help you find the answers to your specific application questions.
- Call Us: +1-844-558-3291
- Email a Specific Product Group
GENERAL CUSTOMER SUPPORT
Get help with pricing, lead times, quotes, orders, samples, and other general product inquiries.
- Call Us: +1-800-726-8329 or +1-812-944-6733
- Email Customer Support
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